We want you to have the holiday you’ve been waiting for. For any further clarification, please don’t hesitate to ask. We are here to help.
CANCELLATION & PAYMENT POLICIES/T&C’S
SECURITY POLICY
– We will require a photo ID and the credit card (used to pay for the reservation)
– A security bond of $200 will be required for every apartment upon arrival. This will increase to $500 if you have booked the Three-Bedroom Apartment or Penthouse.
– Security bonds may be guaranteed via a pre-authorisation on a verified credit/debit card presented at check-in by the credit/debit card holder. (Please confirm with your card issuer regarding credit/debit card pre-authorisation holding periods)
– Cash security bonds are acceptable, under the condition that it is collected back during office hours. Any uncollected cash security bonds may be forfeited if not collected upon departure.
ACCOMMODATION PAYMENT POLICY
Non-Refundable
– Payment is due at the time of booking, and if no payment is received within twenty-four hours, the reservation will be cancelled.
– Direct Deposit payments must be received by the resort within 72 hours after making the reservation, with a payment receipt provided. The credit card on file will be processed if payment has not yet cleared on a business day. (See below for details)
Low-Season – (Any dates not included in Mid or Peak Season)
– Payment is collected 5 days before arrival and is charged to the Credit/Debit card provided at the time of booking. Please note that credit card surcharges will apply. (See below for surcharges)
– Direct Deposit payments must be received by the resort 5 days prior to the payment due date, with a payment receipt provided. The credit card on file will be processed if payment has not yet cleared on a business day. (See below for account details)
Mid-Season – (Other events throughout the year)
22 June 2024 to 7 July 2024, 15 August 2024 to 19 August 2024, 14 September 2024 – 6 October 2024, 18 October 2024 to 20 October 2024, 25th October to 27th October, 2024, 1st November 2024 to 10th November 2024, 5 April 2025 to 26 April 2025, 2 May 2025 to 4 May 2025, 15 May 2025 to 18 May 2025, 27 June 2025 to 19 July 2025, 19 September 2025 to 11 October 2025, 16 October 2025 to 18 October 2025.
– Payment is collected 30 days before arrival and is charged to the Credit/Debit card provided at the time of booking. Please note that credit card surcharges will apply. (See below for surcharges)
– Direct Deposit payments must be received by the resort 5 days prior to the payment due date, with a payment receipt provided. The credit card on file will be processed if payment has not yet cleared on a business day. (See below for account details)
High Season – (Christmas/New Year Breaks)
14th December 2024 to 31st January 2025, 12th December 2025 to 25th January 2026
– Payment (1/2) – A $500 deposit is required at the time of booking and charged to the Credit/Debit card on the 1st of October. Please note that credit card surcharges will apply. (See below for surcharges)
– Payment (2/2) – The remaining balance is collected 30 days before arrival.
– Direct Deposit payments must be received by the resort 5 days prior to the payment due date, with a payment receipt provided. The credit card on file will be processed if payment has not yet cleared on a business day. (See below for account details)
To eliminate identity fraud, if the card details do not match the guest’s name, you must complete payment via a payment link sent to your email or mobile number. Upon arrival, a form of Photo ID must be provided and must match the guest details that the reservation is under. If this ID does not match the guest details, then you will be unable to check-in, and your reservation may be cancelled.
Credit Card Surcharges
– 1% on Australian Visa and Mastercard payments.
– 2% on International Visa and Mastercard payments.
– 2.95% on Amex cards.
Direct Deposit Details
Please contact reception for bank details or see booking confirmation letter.
MODIFICATION POLICY
Non-Refundable
– No modifications may be made to the reservation.
Low-Season
– Modifications may be made up to 3:00 pm 5 days prior to arrival, without incurring a modification fee, and are subject to availability.
– Modifications made after 3:00 pm, 5 days prior to arrival, may be subject to additional fees.
– Modifications cannot be made past the arrival date without management approval.
Mid and High-Season
– Modifications may be made up to 3:00 pm 5 days prior to arrival, without incurring a modification fee, and are subject to availability.
– Modifications made after 3:00 pm, 5 days prior to arrival, may be subject to additional fees.
– Modifications cannot be made past the arrival date without management approval.
CANCELLATION POLICY
Non-Refundable
– If any cancellations are received after payment is made, there is no entitlement to a refund or credit.
Low-Season
– Free cancellation up until 3:00 pm, 5 days prior to arrival.
– Cancellations received after 3:00 pm 5 days prior to arrival, the total accommodation value will be charged as a cancellation fee.
Mid-Season
– Free cancellation up until 3:00 pm, 30 days prior to arrival.
– Cancellations received after 3:00 pm 30 days prior to arrival, the total accommodation value will be charged as a cancellation fee.
High-Season
– Free cancellation up until 3:00 pm, 30 days prior to arrival. The $500 deposit will be refunded to the same card or bank that the payment was taken from.
– Cancellations received after 3:00 pm 30 days prior to arrival, the total accommodation value will be charged as a cancellation fee.
No Shows or Cancellations After the Arrival Date
– For any no-shows or cancellations after the arrival date, the total value of the accommodation will be charged as a cancellation fee or no-show fee.
ONE NIGHT STAYS
If you are staying with us for one night and are arriving after hours, it is mandatory to complete the online check-in by the following times to ensure your keys will be left out for you:
- To be completed by 4:00 PM, Monday to Friday
- To be completed by 1:00 PM on Saturday and Sunday
Failure to complete the online check-in by these times will result in your keys not being left out for you.
SPECIAL REQUESTS
Although every effort will be made to satisfy any specific requests, we cannot guarantee them. Should you consider the apartment you have booked not suitable, upgrades or relocations can be requested – subject to availability and at an additional cost. Guests wishing to change rooms after check-in will incur a cleaning fee.
ARRIVAL AFTER HOURS
Please contact Artique Resort, Surfers Paradise by emailing info@artiqueresort.com.au and we will happily provide you with late arrival instructions.
CAR PARKING
– You will receive one complimentary car park per unit booked.
– Please note that the underground carpark has a clearance of 2.1 metres.
– If you have a vehicle that is too large to fit in the underground carpark, then you will need to use street parking around the resort for the duration of your stay.
ADDITIONAL GUEST CHARGES
– If you plan to have an additional guest stay with you, and you haven’t paid an extra person fee online during the booking process, you will be required to pay a fee of $50 per night for the additional guest. This $50 per night fee will cover the additional guest fees, along with any linen or bedding fees. If you have paid this fee online, then your linen and bedding are already covered.
– If you need a port-a-cot, you won’t be charged an additional guest fee. However, a hire fee of $45 will be required.
– All additional guest charges can be paid upon arrival if you wish.
– If you require any extra towels after arrival, this will incur an additional $3 per towel for the full stay. If any extra amenities such as dishwashing liquid or laundry powder, please let reception know and we can provide some extra products free of charge. Please note that if you are staying 8 nights or longer, you will receive a service every 8 nights.
CHILD POLICY
0-3 yrs incl: FOC (free of charge) using existing bedding (rollaway / sofa is not existing bedding) Cot hire available at an additional charge. Must pre-advise resort prior to arrival.
4-14 yrs incl: Adult rate applies.
Please note, that if you have booked online and have selected an extra child (aged 3 and under), this is assuming you will be bringing your own cot or utilizing existing bedding. If you require a cot or rollaway, please contact reception to arrange hire (in advance), otherwise we may not have cots or rollaways available when you arrive. If you have selected the age for the additional person to be above 3, you will be provided with a rollaway as part of the total cost. The standard occupancy for each room type is as follows: 1 Bedroom (2), 2 Bedroom (4), 3 Bedroom (6). If there is an additional person (1 extra only), additional charges do apply (unless the additional person is a baby and you will be bringing your own cot).
NO PARTY POLICY/SCHOOLIES
Important: Artique enforces a no party policy, which may result in eviction with all monies forfeited for those who choose to ignore this policy. Artique also advises that it is not adequately resourced to provide the level of security and supervision normally expected in a resort accepting Schoolies. We take the wellbeing of our guests and their families very seriously and as such, wish to advise that, as a duty of care to all guests, we do not permit the check-in of any guest or group of guests attending the “Schoolies Event”. If you are visiting the Gold Coast to celebrate the Schoolies event (Nov/Dec), we strongly urge you to select alternative accommodation. Should it be identified that any guest/s are intending to stay at Artique for the purposes of attending the Schoolies Event, then Artique reserves the right to refuse check-in and 100% of the cost of the accommodation will be forfeited by the resort unless agreed otherwise by management.
APARTMENT SUPPLIES
Contained in each unit are linen, towels, crockery, cutlery, iron, ironing board, and hairdryer. With regards to toiletries such as toilet paper and soap, starter packs are provided, should you require additional supplies they are available for purchase from reception or alternatively there is a shopping centre within an easy 5 minute walk from the Resort.
If you have any further questions or concerns, please feel free to contact us via info@artiqueresort.com.au or call us on 0755 643 100
with every booking.